Refund Policy
Honest refunds. No friction.
If Hunts doesn't fit your workflow or you signed up by mistake, you get your money back. The rules below are short on purpose.
14-day money-back on Pro
If you upgrade to Pro and within 14 days decide it's not for you — for any reason — email [email protected] with the subject "Hunts refund request" and you'll get a full refund. No questions, no exit interview.
The refund is processed through Razorpay (the payment provider) and typically clears within 5–7 business days depending on your bank. We can't speed up your bank's processing time, but Razorpay's side is usually fast.
Pro-rated refunds on Team
If you start a Team plan and decide to leave within 14 days, you get a pro-rated refund covering the unused days. Same email, same process. Per-seat refunds are calculated against the days of the billing period that have passed.
After 14 days on Team, refunds aren't available — but cancellation is (see below).
Cancellation (any plan, any time)
You can cancel from Settings → Billing → Cancel subscription at any moment. Cancellation does not trigger a refund of the current period — instead, it stops future billing.
- You keep Pro (or Team) access for the rest of the billing period you've already paid for.
- At period end, your account drops back to Free. Contacts past 500 stay readable; new ones can't be added until you upgrade again.
- You can resubscribe anytime. Everything turns back on; your data was never deleted.
Annual subscriptions
Annual plans get the 14-day money-back the same way monthly plans do. After day 14, the annual subscription is non-refundable — but you keep full Pro access for the entire 12-month period regardless of whether you cancel.
Failed payments and retries
If a recurring charge fails (expired card, insufficient funds), Razorpay retries on a defined schedule (typically 3 attempts over 7 days). During this period your subscription status is past_due but Pro features stay active.
If all retries fail, your subscription is moved to cancelled and your account drops to Free. You'll get an email from Razorpay before this happens. Updating your payment method via Settings → Billing reactivates immediately.
Beta operators
If you were a Hunts beta tester who gave feedback, you're on Pro forever — no card on file, nothing to refund. The "Pro forever" status shows in your Settings → Billing card. If you ever stop seeing it, email us — that's a bug, not a billing change.
How to request a refund
- Email [email protected]
- Subject line: "Hunts refund request"
- Body: nothing more than your account email is required. (You can tell us why if you want; we read every reply and use it to improve, but it's optional.)
- Reply within 24 business hours. Refund initiated within 48.
What this policy does not cover
Disputes filed directly with Razorpay or your bank without first emailing us. Please email first — chargebacks cost both sides money and time. If for any reason we don't respond within 5 business days, then you have the bank route as a fallback.
Changes to this policy
If we materially change refund terms, we'll email all paying users at least 30 days in advance. Beta operators (free-Pro-forever) will be notified too.
Existing subscriptions stay grandfathered to the policy in effect at the time you paid; new charges fall under the updated terms.
Questions
Any billing question — refund, cancellation, plan change, GST, invoice format — goes to [email protected]. Built and supported by Shaun Godinho (Pune, India). Expected response time: under 24 business hours.